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Ordering Method:

1) Via our Internet site - www.g5-silicium.com
2) By calling the free number:
- France: 0800 915 502
- Belgium: 0800 17 050
– Other countries: 0032 10 24 30 04
3) By faxing 0032 (0) 10 24 35 08. (If using this method, we ask that you print out the purchase order
4) By post sent to the following address. (If using this method, we ask that you print out the purchase order.)

BIOTICAS SPRL,
Chaussée de Huy, 205
1300 Wavre / Belgium

Payment Method:

By Credit Card: Visa, Mastercard and Eurocard by secured electronic payment on our Internet website. This system is safe and reliable. Your data is sent by cryptic tunnel from you to the bank. BIOTICAS SPRL never receives your personal credit card details. Your card is only charged on the day your package is sent out.

Belgium and France:

Fill in the printable Purchase Order.
Attach a cheque made out in euros.
Send everything to our address.

BIOTICAS SPRL,
Chaussée de Huy, 205
1300 Wavre / Belgium

France :
Make a bank transfer to our French account which is indicated below:
- Crédit Agricole : 16706 – 05028 – 16506427700 - 09

EU countries:

Make a bank transfer to our Belgian account which is indicated below Wording: “Bank charges shared" - ING Belgium "Wavre Europe"
Blvd de l'Europe, 10 bte 2
1300 Wavre / Belgium
IBAN code BE66340182797043
SWIFT (BIC) code: BBRUBEBB

Switzerland: IMPORTANT! Only by credit card via our website or telephone us on 0032 (0)10 24 3004

Transport Method

The orders are delivered in Europe (Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, the United Kingdom, Slovakia, Slovenia, Sweden, Switzerland and the Czech Republic) (for other countries and overseas departments and territories (DOM-TOMs and Islands), please ask us about options, info@g5-silicium.com). The general period of time between processing and receipt of your order is 24-48 hours. This period of time may nonetheless increase due to reasons beyond our control (setbacks with one of our transport companies or inventory - twice per year – in our warehouses) and cannot, under any circumstances, give rise to rescission of the order or to damages and interest or to cancellation of open purchase orders. Your order will be delivered, based on the choice made by BIOTICAS SPRL, either by post, within a NON-guaranteed timeframe of 8 to 10 working days, or by transport contractor, within a NON-guaranteed timeframe of 3 to 4 working days.
An acknowledgement of receipt docket must be signed for packages carried by a transport contractor.

Once your order is dispatched, you will receive a confirmation email. In the event of absence, a notification of visit will be left with the customer asking the customer to contact the transport company for a second delivery trip or to pick up the package from the closest post office. In the event of an absent recipient, of it being impossible to leave a notification of visit, or of an incomplete address, BIOTICAS SPRL will send an email, following notification from the transport company or the post office, to the recipient so that the latter can arrange for a new and final delivery or pick up the package at the nearest post office. We also offer the possibility of delivery to your work place. In the event that the package is returned to our service, the re-dispatching costs shall be borne by the customer. In the event that the customer wishes to be reimbursed for the order rather than have it re-dispatched, BIOTICAS SPRL shall reserve itself the right to deduct from the reimbursement the delivery charges invoiced by the transport company or the post office. In the event of a delivery delay in the 3 working days following the dispatch date sent by our services by email, BIOTICAS SPRL shall suggest to the customer to indicate this delay by email sent to the following address: info@bioticas.com or by calling 0032 (0)10 24 3004.

BIOTICAS SPRL shall contact the transport company or the post office immediately to begin an enquiry. If the package is found, it shall be re-dispatched as soon as possible to the customer's home.

If however the product is not located, the transporter shall consider the package to be lost. At the end of the enquiry, BIOTICAS SPRL may send a replacement product at its own expense. If the products ordered are no longer available, the customer may obtain a reimbursement for the product connected with the loss declaration confirmed by the transport company.

Delivery error: The customer is obliged to check the physical status and the content of the package(s) upon delivery in the presence of the transport company.
Any error connected with the delivery (damage, missing item, etc.) must be mentioned in the form of a reservation, explicitly and in detail, on the delivery docket of the transport company.
The customer shall also indicate this error by sending a registered letter, mentioning the claims made, with acknowledgement of receipt, to the transport company within 2 working days following the delivery date.
No goods shall be replaced or exchanged if the above rules are not followed. The customer shall at the same time also send a copy of this letter together with the delivery docket to the following address:

BIOTICAS sprl
Chaussée de Huy, 205
1300 Wavre / Belgium
Any return of goods must be the subject of a formal written agreement between BIOTICAS SPRL and the purchaser. The costs of any such return shall be borne by the purchaser.